Now, pay service charge in restaurants at your discretion

Restaurants associations are advising their members across India to sensitise customers about service charges after the Department of Consumer Affairs said the payment was not mandatory. Service charges billed by restaurants are optional and it is up to the customers to pay it, the department said on Monday. The department cited complaints that hotels and restaurants are levying an additional 5 to 20% in bills in lieu of tips, regardless of the kind of service provided.

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